NEW DELHI: Worxpertise has entered into partnership with Uniphore to provide intelligent business solutions to enterprises. The partnership will enable worxpertise to implement Uniphore’s platform for clients in India, Australia, New Zealand, and the US.
As part of the association, Worxpertise will deploy Uniphore’s interaction analytics solution, U-Analyze, for client contact centres to drive agent performance and transform customer experiences with rapid solutions derived from real-time insights. Using Uniphore’s AI (Artificial Intelligence) and NLP (Natural Language Processing) capabilities, worxpertise’s clients will have access to quality monitoring of and listening to 100% of customer conversations, deliver smarter quality management, drive compliance, boost revenue and reduce customer churn.
Along with this, Worxpertise will also offer additional business solutions like AI powered intelligent conversational self-service options, real-time assistance for agents during and after-call with automated actions such as summary creation and call categorization to lower the average handle time (AHT); and provide frictionless and ongoing agent veriﬁcation.